Managed services providers like Spinnaker Support offer ITIL-centered services customized for your operations and applications. They deeply integrate and coordinate with your existing customer service team.

Moreover, you get access to an integrated team of ITIL Level 2 and 3 engineers with an average of over twenty years of experience monitoring your systems.

Managed services often involve ongoing and proactively planned support activities performed regularly to address issues in your IT infrastructure. Managed service providers like Spinnaker Support provide 24/7 monitoring and complete system management.

In addition to that, we offer deep integration and seamless coordination with your internal customer support team alongside a team of experts. You can opt for lifetime assistance for your IT products as long as needed.

Traditional support models like the tiered approach often face limitations that affect customer satisfaction, thus damaging your brand’s reputation.

While you can opt for vendor support to complement your internal IT team, they often come with hefty support fees. Further, large organizations can opt for multi-vendor support options to manage their disparate systems and IT infrastructure.

More info: Outsourced NOC Services