The IT Support Engineer is responsible for delivering application and technical support to end users. They are responsible for resolving support requests and service tickets. Another part of their job is to identify, diagnose and rectify any issues with computer hardware, software, services, and applications. The IT engineer should offer reactive and proactive support to business units and take into consideration critical issues.

Professionals in IT Engineering should investigate problems and recommend effective solutions. In addition to troubleshooting technical issues, IT engineers play a key role in policy-related end-user issues, servers, storage, and networking technologies. The engineer will review the selection and installation of IT equipment and software. They also need to handle security controls and IT systems management.

IT professionals should have strong troubleshooting skills with an eye for minute details. Troubleshooting relies on a step-by-step procedure to identify the problem. An IT engineer should prioritize and work on client issues without disturbing their workflow. A strong technical support team must be available to assist at any time even when one or more problems arise.

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